燕・弥彦総合事務組合

HOME > 119番等外国語通訳サービスについて > Details of 119 Call Interpretation Services（English）

Details of 119 Call Interpretation Services（English）

What is“119 Call Interpretation Services in multiple languages”?

　It’s an interpretation service in multiple languages using three-way or two-way call functions, provided by a private interpretation service company, in order to help residents or foreign tourists who have difficulty communicating in Japanese in case of an illness, a disaster, or an accident.

1. The Date this service started
   April 1, 2020
2. Details of this service
   (1)Languages available
   　English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Indonesian, Tagalog, Nepali, German, French, Italian, Russian, Malay, Burmese, Khmer, Mongolian, Sinhalese, Hindi, Bengali
   (2)Hours of operation
   　24 hours a day, 365 days a year
3. How this service works
   Flow of Foreign Language Interpretation Services

(1) Once a 119 call from a foreigner is received at the command center of the fire department headquarters, (2) An operator connects the call to the Telephone Interpretation center,
(3) (4) and then, simultaneous interpretation between the three parties will be possible. In addition, the telephone interpretation service is available not only when receiving a 119 call, but also when an ambulance crew is attending to the patient at the site for rescue. The patient and the ambulance crew can speak alternately using a prepared mobile phone.